These Terms and Conditions ("Agreement") constitute a binding written agreement between the Company and its affiliated entities (collectively "Company", "we", or "us") and you ("you" or "Customer"). By making any use of our Websites (“Sites”) or any purchase from us, you expressly agree to the terms contained herein. IF YOU DO NOT UNDERSTAND AND AGREE TO ALL OF THESE TERMS, OR ARE UNDER EIGHTEEN (18) YEARS OF AGE, YOU SHOULD CEASE ALL USE OF OUR SITES AND LOGOFF IMMEDIATELY. This Agreement governs your use of our Sites and also of any purchase by you from our affiliates or us. By clicking a “SUBMIT” button, I expressly authorized the Company to call me or send me recorded messages or texts about their products and services using authorized technology to the telephone/cellular number I enter. I understand that I am not required to give my consent as a condition of any purchase. You consent and agree that your use of a key pad, mouse or other device to select an item, button, icon, checkbox, to enter text, or to perform a similar act/action, while using our Sites, for the purpose of accessing or making any transactions regarding any agreement, acknowledgment, consent, terms, disclosures or conditions, constitutes your signature, acceptance and agreement as if actually signed by you in writing. Be advised that all activity and IP address information is being monitored. The right to use any product or service you purchase from us is personal to you and is not transferable to any other person or entity. We reserve the right to make changes to the Sites, policies, and to this Agreement at any time and without notice. YOU SHOULD PRINT A COPY OF THIS AGREEMENT AND CHECK BACK FREQUENTLY FOR UPDATES. Your continued use of our Sites or of any purchased product or service following any future amendment constitutes your acceptance of any modified terms. If you have any questions regarding these terms, please contact Customer Care.
In-Trial Offer Cancellations: When a customer decides not to continue their use of the membership, they are required to cancel within 14 days from the date of the order to avoid the completion billing for their chosen membership. We recommend that all trial order cancellations be made two (2) days prior to the trial end date by calling our toll-free number — ONLINE CANCELLATIONS WILL NOT BE ACCEPTED ON TRIAL ORDERS, TO ENSURE CANCELLATION HAS BEEN PROCESSED PRIOR TO YOUR TRIAL END DATE.
Easy-Pay Quarterly Offer Cancellation: When a customer decides not to continue with the easy-pay quarterly offer, they may request a cancellation for the next quarterly billing cycle only. Please note that cancellations within a current billing cycle cannot be applied, as the customer is in receipt of a three (3) month membership of program. To cancel, please contact Customer Care by phone or submit your request.
Monthly membership Program Cancellation: When a customer decides to stop their monthly membership of program, they may contact Customer Care. We recommend that all cancellations be made two (2) days prior to the next billing date by calling or by submitting your request by email.
We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services. IN THE EVENT THAT A REVERSAL OR CHARGEBACK CLAIM IS FILED WITH THE CARDHOLDER’S BANK, REFUND REQUESTS WILL BE DENIED BY OUR RISK MANAGEMENT DEPARTMENT TO PREVENT FRAUDULENT ACTIVITY ATTEMPTING TO OBTAIN MULTIPLE REFUNDS.
In the event a credit card transaction declines, after your membership has been activated or received, and you have not exercised your cancellation rights per the terms and conditions, we reserve the right to reprocess the transaction in full. This includes the right to resubmit the charge on or about every two (2) days from the original declined transaction date and up to three (3) additional attempts thereafter. In the event of subsequent credit card declines, you authorize us to resubmit a reduced amount from one-half (1/2) or one-third (1/3) of the full purchase price until the full amount is obtained.
Contact Customer Care at if you have additional questions regarding credit card declines.
If you have any problems with your purchase you may call us within 30 days of to receive a refund. Your request will be processed by our Customer Service team and refunds will be issued within 5-10 business days.
The laws of England and Wales in which we reside shall govern the Terms, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in which we reside. Both parties consent to exclusive jurisdiction in England and Wales.
The website content, program names, program lines, website names, promotion and offer names, and all related trade and service marks are and shall remain the exclusive intellectual property of Company. You specifically acknowledge that this Agreement does not confer upon you any interest in or right to use any trademark or service mark of Company or its Affiliates, unless you first receive the prior written consent of Company, which Company may grant or withhold in its sole discretion.
Statements made by Company have not been evaluated by the food and drug administration. These courses are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment.
The information presented on this Site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner. In the event that any individual should use the information presented on this Site without a licensed medical practitioner's approval, that individual will be diagnosing for him or herself. No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner's services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website.
The Company Sites contain links to other Sites, resources and advertisers. Company is not responsible for the availability of these external Sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external Sites. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damage caused, or alleged to have been caused, to a user in connection with the use of or reliance on any content, goods or services available on such external Sites. You should direct any concerns to such external Site's administrator or webmaster.
The Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Sites, nor for any offensive, defamatory or obscene posting made by any user. Under no circumstances will Company be liable for any loss or damage caused by your reliance on information obtained through the content on the Sites. It is your responsibility to evaluate the accuracy, completeness and usefulness of any information, opinion, advice or other content available through the Sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.
Your contractual partner for purchases on fitsterplan is Saguaro Lane Limited, 24 Hamilton Road, Hunton Bridge, Kings Langley, England, WD4 8PZ.
Except as otherwise provided herein, OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Company liability hereunder shall in no event exceed an amount equal to the amount actually paid by you to Company in the month prior to a claim under this section, regardless of the basis for the claim. You understand that this is a significant limitation on your right to sue Company and you should not proceed if you do not agree. You agree to defend, indemnify and hold harmless Company, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the Sites, including claims by other users of your equipment, access, products or membership. Notwithstanding the foregoing, nothing contained herein shall be construed to limit Company liability for its own negligence except where allowed by law.
If you ordered a 3 or 6 month membership of Fitster Plan you will be billed in monthly installments starting at 14 days from the date of your purchase. If, at any time, you would like to cancel your trial membership, or would like to stop your monthly installments, you will need to make the request by contacting our customer service department by phone: +44 808 189 1296, or by email: [email protected] You are buying one of the following memberships:
I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services under the terms of this agreement.
If you'd like to cancel your subscription and not to be billed again, please contact us on [email protected]
Saguaro Lane Limited
24 Hamilton Road, Hunton Bridge, Kings Langley, England, WD4 8PZ
+44 808 189 1296